MT Olympus — Refund & Cancellation Policy (Cherry-friendly)

Effective: 02/03/2026

Overview

• We aim for excellent outcomes and clear expectations. This policy explains refunds, cancellations, rescheduling, product returns, and how refunds interact with Cherry financing.

Services (SMP / PMU / Clinical Treatments)

• Non‑Refundable After Treatment: All in‑clinic cosmetic procedures are non‑refundable once any treatment session begins. This includes single-session services, multi-session packages, and touch-ups.
• Partial or Pro-rated Refunds: In rare cases where MT Olympus cancels remaining scheduled sessions for reasons within our control (clinic closure, provider unavailability not reasonably remediable), we will offer a pro‑rated refund for unrendered sessions based on paid value remaining.
• Cancellations by Client:
• >72 hours before appointment: Full credit toward rescheduling or transferable credit; no fee.
• 24–72 hours before appointment: 50% of appointment fee retained as cancellation fee; remaining balance may be issued as clinic credit.
• <24 hours or no‑show: 100% of appointment fee retained; client must prepay or place deposit for rescheduled appointments.
• Deposits: Deposits are required for most procedures. Deposits are non-refundable but transferable to rescheduled appointments if changed >72 hours before service.
• Expectation Setting & Consent: We document informed consent, digital previews, and treatment plans. Refunds will not be issued for dissatisfaction when services were delivered in accordance with the agreed treatment plan and consent.

Products (Skincare & Retail)

• Unopened Products: Unused, unopened, and sealed retail products may be returned within 14 days of delivery for a full refund to the original payment method. Proof of purchase required.
• Opened/Used Products: Opened or used products are eligible for exchange or store credit only, assessed case-by-case.
• Return Shipping: Customers are responsible for return shipping unless the return is due to our error or a defective product. Inspection may be required before refunding.

Cherry Financing & Refunds

• Refunds on Cherry transactions: If you paid or financed via Cherry, refunds for eligible items or pro‑rated refunds for unrendered services will be processed to the original payment method per standard refund timing. We will notify Cherry of the refund.
• Effect on Financing: Any refund processed may affect your Cherry balance, repayment schedule, or owed interest/fees. Final terms and adjustments are managed by Cherry — we recommend contacting Cherry customer service for account-specific questions after a refund is issued.
• Disputes Involving Cherry: If you financed through Cherry and need assistance, MT Olympus will cooperate with Cherry’s processes; customers should also contact Cherry for account adjustments.

Quality Concerns & Remediation

• Touch-up Policy: Minor adjustments or touch-ups due to normal healing variability are addressed within the standard touch-up window (as described in your treatment plan) at no additional labor charge, provided care instructions were followed.
• Remediation Requests: If you believe a treatment outcome deviates materially from the agreed plan or standards, contact us within 30 days to arrange an assessment. If MT Olympus determines remediation is required, we will provide corrective treatment or a pro‑rated remedy; refunds remain at our discretion in accordance with the “Non‑Refundable After Treatment” clause.
• Photographic Documentation: Before/after photos and consent are required for all remediation review.

Chargebacks & Fraud

• Chargeback Protection: We reserve the right to contest fraudulent chargebacks by providing documentation of consent, service delivery, and clinic records.
• If a chargeback is reversed in our favor, any service credits or returns extended to the client may be rescinded.

How Refunds Are Processed

• Timing: Refunds to the original payment method typically process within 5–14 business days after approval; exact timing depends on banks and Cherry processes.
• Credits: Where refunds are not permitted, clinic credit valid for 12 months may be offered.

How to Request a Refund or Cancellation

• Contact: Email support@mtolympusclinic.com or call (xxx) xxx-xxxx with your name, appointment date, invoice number, and reason.
• Documentation: Provide photos, receipts, and any relevant details to help expedite review.
• Response Timeline: We aim to acknowledge requests within 2 business days and provide a resolution within 10 business days of receiving full information.

Policy Changes

• MT Olympus reserves the right to update this policy. The effective date at the top reflects the current version.

By booking or purchasing with MT Olympus you acknowledge and agree to this Refund & Cancellation Policy.